I'm not a print reseller or graphics professional, can I still buy from Marqetspace?
We are a trade-only printer and only work with graphics professionals who are print resellers. Our service is reserved exclusively for professionals within the Graphic Arts industry. If you are not a graphics professional then one of our sister companies could help you:
www.flyerzone.co.uk
www.nettl.com
I can't find what I'm looking for on your website - can you produce it for me?
We've tried to assemble a range of items that cover most of the marketing bases. If you can't find what you're looking for, please contact us and we'll see if we can produce it as a bespoke product or suggest an alternative..
How do I choose what I want?
We've tried to make it easy to navigate our range. Whether you're looking for business cards, letterheads, flyers, leaflets or any other item, we'll show you the most popular option straight away. You can then customise your spec, just for you. Just play with the buttons on the product pages to try out different styles and finishes.
How is my product produced?
Marqetspace is a platform for independent manufacturers to sell their products. Production methods vary from product to product so please check the specification of the item you're interested in, or contact us for help.
I want to send you a file to print - how do set it up?
We want your file to work and your item to print as expected, so please carefully read any design instructions for the product you're buying. The information will usually cover everything you need to know about supplying that file correctly and getting the best results possible. Get started by taking a look at Supplying Your Artwork.
What happens after I place an order?
We'll automatically check your file and let you know if it has passed our preflighting, whether you need to make changes or whether you'd like us to fix it. If your file has passed, it will automatically begin production and you can check your account for updates on the production process.
What types of files can I use?
The majority of items will require either a PDF or EPS file to be supplied, however, this may differ from item to item. For most paper-based items, like business cards, leaflets and flyers, we would prefer you to supply us with a 'Press Quality' PDF (Compatability: Acrobat 5 (PDF Version 1.4) or later). Each product will have its own supply information, you can check what's required before uploading.
How do I change my order?
Once you've checked out, your order will begin our automated production process. It is usually not possible to make changes to it once we've begun. Please contact us for advice.
How do I check my order status?
Sign in to your account and click on the Orders tab at the top. You'll see "Your Orders In Progress" and in the "Progress" column you can keep track of where we're up to.
Can I order a sample?
Please contact us and let us know what you'd like a sample of and we'll see what we can do. For certain items, we may charge a deposit, refundable on return or order.
What happens if my order is late?
Whatever your deadline, we'll help you meet it. Choose our Xpress Service for the quickest turnaround. Or if you're really up against it, Same Day Despatch is available on our most popular items. Your order will be delivered by our preferred partner courier. They publish on-time performance of 95%, so if "5 in a 100" is too risky for you, please contact us to discuss delivering your order by dedicated vehicle.
If your order is for a specific event or date, we recommend ordering in good time in case of any potential delays once the item is with the courier. We do not recommend that you place the order on a turnaround that is due to be out for delivery on the day of the event, if possible, put the order on a faster turnaround to arrive at least two days before.
Every effort will be made to deliver on time, but any delivery day specified is a best estimate and no liability is accepted for any loss arising from delay or error in the delivery of the goods. Where it has been agreed that an expedited order has failed to meet the agreed service level, we may refund the expedite fee. We use reputable courier companies to deliver orders. However, we will not be held liable for the failure of a courier company to deliver in a timely manner and we will not compensate for lack of performance on the part of a transport company.
Will I receive the exact quantity ordered?
Every endeavour will be made to deliver the correct quantity ordered. We’re a batch printer and all of our work is subject to variations in quantity of ±10%. Unfortunately, this is inherent in the nature of all batch printing so when receiving a precise number of items is critical to your order, our recommendation will always be to order the next quantity up as a safeguard.
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We strongly encourage you to read all of our recommendations below ahead of placing orders to minimise the chance of delays and to manage your customers expectations.
Couriers around the country continue to experience delays with their deliveries and this is affecting all business sectors.
To avoid disappointment, we advise the following:
- Build-in extra time for urgent jobs by making use of our (Xpress, Pretty Quick) service levels;
- Consider a dedicated courier for time-critical jobs;
- Communicate possible delays with your customer to avoid disappointment;
- Ensure someone is available to sign for the delivery;
- Check the delivery address contains the full address and that all of the details are correct;
- Ensure a name and phone number is available for the driver to contact the customer to assist with the delivery;
- Send despatch alerts to your customer to enable them to track the delivery and inform you of a delayed, late, lost consignment within a couple of days of the failed delivery.
Deliveries to the EU and Ireland
Please note that increased border controls may cause delivery delays for all EU deliveries (including Ireland). Our incoterms are DAP and we will require the recipient's EORI number as they are the importer.
UK Deliveries
We have attached links below to the Service Updates for each courier.
UPS: www.ups.com/gb/en/service-alerts.page
DHL Express: www.simplydhl.com/covid-19updates
DHL Parcel: www.dhl.com/…/live-service-updates.html
TNT: www.tnt.com/…/alerts.html
Royal Mail: https://www.royalmail.com/coronavirus
Please bear with us whilst we query any delayed, damaged or lost consignments. We apologise for any inconvenience caused and thank you for your understanding.
What delivery options are available?
Print items under 150kg despatched by Marqetspace include the cost of a standard next day delivery service to one UK mainland address. This means your print will be delivered the day after (or up to two days during November and December) it has finished being printed, any time between 8am-6pm. Occasionally, deliveries may be attempted after 6pm due to extended seasonal service hours at the discretion of the courier.
Deliveries to Northern Ireland and the Scottish Highlands have a 1-2 business day delivery time. Premium timed services and delivery to countries outside of the UK mainland are available for an additional cost, restrictions may apply. Orders over 200kgs may need to be delivered by pallet which has a 1-2 day working day delivery time.
Orders and be delivered to Republic of Ireland, the cost of delivery is based on the total weight of the order. Proceed to check and enter the delivery address to see the cost. Deliveries over 70kg being delivered to Republic of Ireland may be subject to additional delivery fees.
November and December can be a busy time of year for our couriers, so orders may arrive later than expected. Order ahead to ensure your print arrives in good time. Then you can sit back and enjoy a mince pie.
Can I deliver to a different delivery address?
Sure. When you checkout, you can choose to deliver to your invoice address, any alternative from your Address Book, or you can enter a new delivery address.
Can you deliver to PO Box addresses?
Unfortunately, we are unable to deliver to PO Box addresses, our couriers require a signature for your delivery.
How is my order shipped?
Your order will be delivered by our preferred partner courier. They publish on-time performance of 95%, so if "5 in a 100" is too risky for you, please contact us to discuss delivering your order by dedicated vehicle. A variety of services are available, depending on your chosen delivery address. You'll see these in your shopping basket.
Heavy consignments
Orders over 150kg will incur a small delivery charge. Orders that weigh over 200Kgs will be despatched and delivered on a pallet. Refused or multiple delivery attempts may incur an additional cost so please make sure that the delivery address is suitable to receive a pallet. If the receiver does not have a forklift truck, they will need to move the consignment into their premises by hand.
Delivery to business addresses only. A fee will be chargeable after delivery if a residential address is specified.
Orders over 200kg being delivered in the UK and Northern Ireland may require a premium delivery option at an additional charge. Please ask us to quote before placing your order.
Deliveries over 70kg being delivered to Republic of Ireland may be subject to additional delivery fees. Our incoterms are DAP and we will require the recipient's EORI number as they are the importer. Any duty fees are to be paid by the recipient before or on delivery.
If you would like to check how much your order will weigh please get in touch.
How long will it take?
We'll work as quickly as you need us to. Each item has a fast guaranteed turnaround - add it to your basket to see what's available. Choose the service level you need, which sets how quickly we work - our Next Day Service is the fastest. If you're not in a rush, save money with our Saver Service.
Can I pay extra to get my order faster?
Most products have several service levels so that you can get your print quicker (or slower). The website will display the expected delivery date based on your order going to print that same working day. Once your order has started production it's not possible to speed up the production time.
If your order is for a specific event or date, we recommend ordering in good time in case of any potential delays once the item is with the courier. We do not recommend that you place the order on a turnaround that is due to be out for delivery on the day of the event, if possible, put the order on a faster turnaround to arrive at least two days before.
Where do you deliver to?
Delivery to one mainland address in the United Kingdom is included in all the prices online for orders of less than 150kg - add to your basket to check prices for other countries and services.
Orders over 150kg being delivered in the UK and Northern Ireland may require a premium delivery option at an additional charge. Please ask us to quote before placing your order.
We can deliver to some countries in Europe for an additional cost: Republic of Ireland, France, Germany, Belgium, Netherlands, Italy and Spain. Add the item to your basket and add the required address for prices.
Our incoterms are DAP and we will require the recipient's EORI number as they are the importer.
If you wish to deliver to a country not included in the above list you may want to arrange your own courier, ask for details.
Can I change my delivery address after my order has been placed?
Yes, sign in to your Dashboard then browse to My Orders. Select the Job Number you'd like to amend, then select Change delivery address.
How is my order packaged?
Your order will be despatched 'white label' in unmarked boxes with no invoice, packing slip or mention to Marqetspace.
Do you offer plain packaging?
Your order will be despatched in unmarked boxes.
Special Labelling
We can provide a special labelling service, allowing you to add extra labels to your boxes when shipping them to destinations like Royal Mail Door to Door or to a mailing house for distribution.
To arrange this, you would just need to contact us, and provide the label you would like applied as a Word or PDF file. There will be a £15 service charge and this may add an additional working day to the turnaround time stated on your order.
Where is my order?
"Sign in" to your account and click on the "Orders" tab at the top. You'll see "Your Orders In Progress" and in the "Progress" column you can keep track of where we're up to. Click through to the job you want to check and you'll see a link to the courier tracking website. Click the link and you'll see where your consignment is.
Can you send me samples in the post?
We have a great range of samples and tools to help you sell. Log in or register to request yours.
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There's something wrong with my order, what do I do?
We work hard to make sure you order is produced to our high standards. In the unlikely event that you find something wrong, please contact us with the order/job reference, explain the issue with as much detail as possible and include photos showing all of the affected items. We'll do our best to resolve it to your satisfaction.
If you believe that a print order is defective, we may request that you return some or all of the order for our examination.
Can I cancel my order?
Once you've checked out, your order will begin our automated production process. As we're manufacturing something just for you, it's not possible to cancel your order once your order has started to be printed.
I've noticed a mistake can I change my order?
Please check your file carefully before you upload it. We offer fantastic prices by automating our entire process. So the first set of human eyes proof-reading your design will be your own when you open the box. We don't want you to be sad. So please check all telephone numbers, dates, times, addresses, prices and spelling before you order. If you spot an error after you've ordered, then we're sorry that we won't be able to rectify it.
What happens if my order is late?
Whatever your deadline, we'll help you meet it. Choose our Xpress Service for quickest turnaround. Or if you're really up against it, Same Day Despatch is available on our most popular items. Your order will be delivered by our preferred partner courier. They publish on-time performance of 95%, so if "5 in a 100" is too risky for you, please contact us to discuss delivering your order by dedicated vehicle.
If your order is for a specific event or date, we recommend ordering in good time in case of any potential delays once the item is with the courier. We do not recommend that you place the order on a turnaround that is due to be out for delivery on the day of the event, if possible, put the order on a faster turnaround to arrive at least two days before.
Every effort will be made to deliver on time, but any delivery day specified is a best estimate and no liability is accepted for any loss arising from delay or error in the delivery of the goods. Where it has been agreed that an expedited order has failed to meet the agreed service level, we may refund the expedite fee. We use reputable courier companies to deliver orders. However, we will not be held liable for the failure of a courier company to deliver in a timely manner and we will not compensate for lack of performance on the part of a transport company.
What happens if my order is short?
Every endeavour will be made to deliver the correct quantity ordered. We’re a batch printer and all of our work is subject to variations in quantity of ±10%. Unfortunately, this is inherent in the nature of all batch printing so when receiving a precise number of items is critical to your order, our recommendation will always be to order the next quantity up as a safeguard.
For other variations Marqetspace's entire liability will be to award a Credit. In some circumstances, we may elect to re-print the entire shortage quantity of the relevant work within a reasonable period of time.
What do I do if my order is damaged or lost by the courier?
Items where damage to the packaging is clearly visible upon delivery must be signed for as damaged when it is passed over from the courier. Our couriers require clear photos of all the affected box contents (including both the print and any Void Fill etc), clear photos of all the affected damaged boxes and/or outer packaging and clear photos of the delivery labels on all the affected boxes in order for a claim to be processed.
Where loss or damage is discovered after delivery & goods are signed for as being received in good condition, you should notify Marqetspace within 3 working days of delivery.
Claims must be notified within 5 days if the goods have been signed for with clear proof of damaged delivery, or 5 days of the due delivery date if the consignment has been lost.
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How can I pay?
All payments are taken securely online via our payment gateway w3pay powered by Stripe. We accept Mastercard, Visa and American Express.
I have a question about an invoice / payment. What should I do?
Please contact us if you have a question about an invoice or payment you've made. To get copies of invoices, "Sign in" to your account, go to "Orders" > "My Previous Orders" then click the "Invoices" link on the left-hand side menu.
How do I get my VAT invoice?
We'll automatically email you a VAT invoice at the moment we print your order. To change the email address this gets sent to, "Sign in" to your account and then click "Your Details" tab at the top of the screen. To get copies of invoices, "Sign in" to your account, go to "Orders" > "My Previous Orders" then click the "Invoices" link on the left-hand side menu.
Can I pay with cash or cheque?
Sorry, no. We only accept payment by debit or credit card online.
Is my payment secure?
Yes. All online payments are made via w3pay powered by Stripe.
Should I be charged VAT?
Since we sell to businesses, all our prices exclude VAT. We'll add VAT to your order at the current rate. Many items like leaflets and booklets qualify for VAT at 0%. Add an item to your basket to see its VAT rate.
I'm VAT exempt, why are you charging me VAT?
If you are a registered charity or have VAT Exempt status, please contact us before you place your order.
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How do I update my details?
Click "Sign in" at the top to access to your account, then click "Edit my settings". You'll be able to change your name, address and contact details or to update your preferences on how we contact you. Visit "Change password" to change your password.
I've forgotten my password, how do I get a reminder?
Don't worry, it happens to us all. Click "Sign in" at the top. When you get to the Sign In screen, look for the link "Forgotten your username or password?" Follow the link, then enter your email address and we'll send you a new password in a few minutes.
Why do I have to register?
We hope you'll have a long and happy relationship with Marqetspace. We ask you to register so that we can keep all your designs and files in a safe password-protected area. That means other people won't have access to designs you create or your order history.
How do I create an account?
Simply click "Register" at the top of the screen. We only need a few details and you're done. Once you register, you'll be able to order and upload your pictures and documents to your Files & Images folder.
Do you store any information about me?
Yes, please read our Privacy Policy which explains what we store and how we use it.
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What is Marqetspace?
Marqetspace is a UK based platform that connects trade buyers with printers and manufacturers. We supply print products to graphic professionals at trade prices.
How do you I contact you?
Would you like more information about a specific product or have any questions about delivery? Don't hesitate to contact us. Our team are available weekdays between 9am and 5.00pm and they're ready to answer your questions. Call us on 0800 612 6240 or email hello@marqetspace.com.
What is your address and location?
Our office is located at: Hyphen Building, 75 Mosley St, Manchester M2 3HR
What are your opening times?`
Our offices are open: Monday to Friday from 9.00am to 5.00pm.
Which holidays are you closed for?
We're closed on UK public and bank holidays and these days do not count as 'working days'. Click here to see a list of UK bank holidays.
Are you open over Christmas?
We're closed for the Christmas break from midday Friday 22nd December 2023. Normal service resumes Tuesday 2nd January 2024. 'Closed days' will not count as a 'working day' and will affect the turnaround of your print. Please contact us if you are unsure of when to expect your print.
December can be a busy time of year for our couriers, so orders may arrive later than expected. Order ahead to ensure your print arrives in good time. Then you can sit back and enjoy a mince pie
What are Marqetspace's legal details?
Marqetspace is a trading style of Nettl Systems Ltd. Click here for our legal details. Your customer service team are all based in the UK.
I have a suggestion, what should I do?
Have an idea on how we could improve, or something you'd like us to sell? Send your suggestions to hello@marqetspace.com - if we really like them, we may even reward you!
Not found what you are looking for? Just ask us, call us on 0800 612 6240 or email hello@marqetspace.com
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